Samsung Odyssey G8 G80SD 32 inch Intermittent Black Screen

[NealMcDeal]

Hi Everyone

update.

For months I have been chasing Samsung re: firmware updates, eventually I got hold of 2nd level support and a technician that actually knew something instead of giving me standard pre-canned responses.

I was using 1004 firmware and then upgraded to 1005, unfortunately there was not any improvement.

However, Samsung support gave me access to v1301...a big jump in version numbers and now this is on the support websites to download as a USB update. (I am not sure if it is available via auto updates as I had upgraded them all manually as at the time, the auto update process didn't have the new firmware).

I can say that this version 1301 has "improved" but unfortunately not eliminated the screen blanking issue. This is very disappointing, but that being said it is happening a lot less these days once I have upgraded to this firmware.

So if you are running on anything less than 1301 and have this issue, I suggest you upgrade to the new version. You won't regret it. I have contacted support again, to find out if they are still going to continue looking into this problem. [I have also indicated that I have another problem with the Settings - Number - Color button on the remote, and that my remote eventually stops responding to my monitor - oh well will have to wait for that to be fixed.]

Anyway back to the monitor problem. I only seem to have the problem with Display Port. (Don't matter what frequency as it still occurs - FYI I operate the monitor at 120Hz. But tried 60Hz and 240Hz and still same issues. However, if I use HDMI I don't have any issues at all. I am using a NVIDIA RTX 4080 Super; using G-Sync Compatible/Adaptive Sync.

I have this monitor (as well as a G6) connected to my main PC using Display Port and then a work PC connected via HDMI. I am mainly on HDMI during the day and have NEVER had the issue with HDMI on the G8. However, when using Display Port, the problem still exists. (BTW the G6 has never missed a beat - so if you only use one computer connected to the monitor I will suggest you change your cable to HDMI. But if you are like me that use two computers connected up, the one using Display Port will probably still have an issue.

Do other people still have this issue with the screen going randomly black for about 1-2 sec from time to time? What Frequency (Refresh Rate) are you using?

Thanks

Neal

[KeyserShawzi]

Hi Cosmic Ray...thanks so much for the diligence....i have been on at Samsung for this issue since release in the UK...i have went through 6 monitors, then on no. 7 just decided to just use HDMI.

So i too have a NVIDIA card...a 4090 founders. Changed loads of cables etc. with positive results in eradicating the issue.

Firmware is set to the lates 1301

Not sure if this sis a factor or not, but during one of the last NVIDA driver updates, offical compatibility was applied, but when you went to the nvidia site the g80sd was down as a 34" not a 32", but now after the latest driver update, it is down as a 32.

the latest nivida driver did sate that some compatible montor bug fixes were applied...hopefully our monitor was one of these that got fixed. Going to try it tonight.

keep up the good work sir...eventually a bug fix will come out that this monitor deserves

[NealMcDeal]

I have read that G-sync will work over HDMI. But I have not confirmed this as I use a work computer connected up to HDMI and personal computer using DP. If I get some time I will check.

[ddaniel51]

According to your User Guide G-Sync and Freesync are usable in HDMI and DP modes.

[userWmJTMDqUFd]

I was planning to use hdmi till the display port issue get fix but hdmi causes blackout flickers when gaming in hdr while using the volume scroll wheel of my keyboard. Display port doesn't have that issue. Not sure if it a window issue or Nvidia driver that causing this but it seem hdmi isn't a perfect solution at least not when gaming in hdr.

[SMITY1]

Just purchased this monitor last week and I too get this issue, latest firmware installed and using the DP cable from box, 244hz.

RTX 3080ti, I am upgrading to RTX 5090 so can report back if any changes.

[userWmJTMDqUFd]

Hello, Would like to report that using my amd integrated graphic of my cpu the random black flickering is gone. So this could very likely be a Nvidia driver issue.