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Original topic:

Samsung odyssey G5 vertical lines

(Topic created: 12-31-2023 01:40 PM)
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Birdyispro
Constellation
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Monitors and Memory
 
image
 
 
image
 
Been having issues with monitor turning on like this, is my monitor done for? Turned it on even without an dp or hdmi and lines are still present.
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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! If this is something that is occurring on all sources and with switching cables this is something that will require service, You will have a couple of options depending on your warranty.

 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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2 Replies
MarkChang
Explorer
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Monitors and Memory
Return it if it is within your purchase return window or submit an RMA if the monitor is still within warranty. My Odyssey G9 started doing that a few months before it completely died. Mime was already beyond the warranty period. I have monitors that are a decade old that still work flawlessly but for some reason, these Odyssey monitors only last a few years at best.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello! Thank you for reaching out! If this is something that is occurring on all sources and with switching cables this is something that will require service, You will have a couple of options depending on your warranty.

 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.