Original topic:

T7 Touch not recognised on pc and phone apps even though I can access the files

(Topic created: a month ago)
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clxy
Constellation
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Monitors and Memory

As the title suggests, the T7 Touch does not connect to the software provided. I was trying to update the firmware, which it requested me to turn security off, so the password and fingerprints for the ssd are scapped. However the firmware was unsuccessful after several tries, and after I unplugged and replugged it, it is now shown as no ssd connected on the softwares. How to fix this issue?

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