Hello, I have a new M8 and the camera is not detected on teh Samsung M8 when I go to check for this under settings. It does not show the camera as detected even though it is attached. I have tried reattaching it. I should add I am using USB-C to USB-C connection for the monitor to my Mac as well. I have to have this camera working or I will need to send this monitor back. Ugh. Heather
Hello! Thank you for reaching out! I would recommend that if none of the info has helped on page then this will be something that will require service. Depending on your warranty you will have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
There was no manual. So no. I'll just return the darn thing as the camera is not even showing it's connected to the Samsung monitor even after trying the wizard to set up the camera. IT's like that clip on magnet thing is not even being recognized.
Hello! Thank you for reaching out! I would recommend that if none of the info has helped on page then this will be something that will require service. Depending on your warranty you will have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
