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[OFFICIAL] An Inside Look into Your Mobile Device Repair Journey with Samsung Care

Samsung Dusty
Samsung Employee

Hey Samsung Community!


In the U.S., more than 72% of consumers own at least one Samsung product, and 1 in 4 U.S. households own three or more[1]. That means that Samsung devices are an integral part of people’s lives. So when your devices, especially your mobile devices, aren’t working, you want them fixed fast and fixed right. That means fast, quality service for diagnosing and resolving the issue the first time — with convenient and affordable repair options.


No matter where our customers are, we’re making it easy for them to get quality and convenient mobile device care — with Samsung’s total care advantage.

Through Samsung’s robust care network, customers have access to over 10,000 Samsung Mobile certified repair technicians in the U.S. — spanning Walk-in, Mail-in, ‘We Come to You’ and other care options.


Choose from an array of convenient care options with the peace of mind that you’re getting genuine Samsung parts, processes, and state-of-the-art authorized machines — all on your terms.

Curious about what happens to your mobile device during the repair process? Check out this behind-the-scenes video from our walk-in and mail-in mobile repair facilities in Texas to learn more!