cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
search icon

News and Announcements

[OFFICIAL] Changes to Samsung Members Features for Samsung Accounts configured for users under 13

Samsung Dusty
Samsung Employee
Options
‎11-16-2023 10:31 PM

Thank you to all who are using the Samsung Members app.

Beginning November 16th, 2023, when Samsung Accounts created for users under the age of 13 access Samsung Members, some features of the Samsung Members app will no longer be accessible. 

The Samsung Community and the Benefit features of the Samsung Members app, will not longer be shown to users of these accounts. 

Samsung is continuing our efforts to provide safer and more convenient services to our users.

5 Comments
ArtDesk
Supernova
Options
‎11-17-2023 12:49 AM
Take off geo locking. Some US citizens are expats and need the Members app in English. Useless to us in a foreign language. Our equipment is US too.
waikas
Asteroid
Options
‎11-17-2023 07:37 PM
Deberian de aplicar la opcion de traducir Idiomas.habria mas intereaccion de mas diferentes paises.y la comunicacion sera eficaz
E439gim5
Constellation
Options
‎11-18-2023 06:44 AM
CORRECTO ¡! También me he visto afectado. Seria Beneficioso en INFORMACIÓN, qué se pudiera traducir los idiomas con facilidad.
waikas
Asteroid
Options
‎11-18-2023 10:42 AM
gracias por el apoyo
SamsungJustin
Community Manager
Community Manager
Options
‎11-20-2023 12:39 PM

Hello, Everyone. Thank you so much for reaching out with your questions. We do want to remind everyone that this platform is peer-to-peer support.

If you're in need of assistance with one of your Samsung products, please make sure to search our community for your inquiry! We may have a thread already available with an accepted solution, or troubleshooting steps to help!

If you can't find a thread regarding your question, please feel free to post your inquiry within the board your question is associated with. You can go to the get help section to see the various boards we have available.

As always, there are some things that you may need direct assistance from Samsung, Here's a thread with contact information for those types of situations: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2... 

We thank you for being a part of the Samsung Community and appreciate all the feedback provided. Hope everyone has a great Thanksgiving! 💓