Samsung hosted its third annual National Skills Competition for Customer Care technicians on November 5th. Of over a thousand Samsung service technicians, the top 15 were invited to participate in the prestigious competition. Samsung received the highest satisfaction rate for household appliances in the 2021 American Customer Satisfaction Index study.
Fifteen national finalists were selected to compete in this year’s event, three of which were participants from previous years. Since the first competition in 2019, each year the areas of competition change as the product or service categories vary due to new product launches.
The HA awards were garnered by Rohan Brown of Home Service Network Inc (1st place), Amin Boroumand of FA Display (2nd place), and Joseph Lee of NISI-HA (3rd place). The TV awards were garnered by Hieu Tran of Hi Definition Electronics Inc (1st place), Youseong Yang of Service Quick Inc (2nd place), and Christopher Mieske of One Stop Appliance Repair Inc (3rd place). The awardees’ organizations received cash awards of $15,000 (1st place), $7,500 (2nd place), and $4,000 (3rd place) respectively.
Click here for more information on the contests, winners, and prizes!