I recently bought a samsung galaxy note 20 ultra 5G, based in Ghana.
The model is something like this: SM-N986U/DS
Issue:
Now, I use it for calls, can connect to wifi, and do everything, except using the phone's own data for internet.
When I put the phone's own data on, it shows the data has been put on, but no bars to show download or upload speeds, no internet, and nothing works on the network side. (so kind of like, I can only use WiFi when I want to use the internet on the phone).
Solutions already tried: 1. I went to the Access Point Names to do some settings, but the "Access Point Names" button doesn't even open. Note, it's not like it opens but rather doesn't give me a menu. It literally doesn't open. When you click it, nothing happens, so there's no settings to do.
2. When I go to "Settings", "About Phone", then "Status Information", then "SIM card Status", the mobile network state is labelled as "Disconnected" too.
This issue happened just when I unboxed though, so it's been like that since the beginning. I am using MTN network - and the SIM worked perfectly on my old Tecno phone
I have restarted the phone, done a few factory resets, to no avail.
Yes please, I tried another carier, and had the same issues. I tried contacting MTN, and they said from their side, everything is okay (that's my SIM) card had no issues. And the fact that the SIM card works fine and data works fine when I remove it and put into another phone, means that the issue could be with the phone.
