Original topic:

Can't factory reset

(Topic created: 12-05-2023 10:54 PM)
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heheneedhelp
Constellation
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Other Mobile Devices

I have this problem where I can't factory reset my Samsung Galaxy A12. The problem is I lost access to my gmail account and cannot get it back. Without the gmail account linked to my phone samsung account I cannot reset my phone because of the email verification needed. I've tried hard resetting it by pressing volume up and power button at the same time while the phone is turned off but it will only turn the phone off and not give me the option to hard reset it. Please help and thank you.

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jenieb92
Astronaut
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Other Mobile Devices
Im.hacing the same issue and need to reset the phone. Amy advice would be greatly appreciated
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