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Galaxy A14 not answering calls when pushing phone button while screen is off

(Topic created: 03-31-2023 08:50 PM)
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SGL911
Astronaut
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Other Mobile Devices

Galaxy A14 will not allow me to To answer calls by pushing the phone button when receiving a call When my screen is off or dismiss Notifications or alerts? So I miss all my incoming calls

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Samsung_Moderator
Community Manager
Community Manager
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Other Mobile Devices

Hi SGL911, welcome to the Community, and thank you for reaching out to us! In order for the Side Key to be able to answer calls, it must be programmed to do so. This guide can walk you through everything regarding Side Key features and customization: https://www.samsung.com/us/support/answer/ANS00084203/#:~:text=Navigate%20to%20and%20open%20Settings....

As for dismissing notifications and alerts, those can only be dismissed by swiping the notifications away from the Notification Shade, or by opening them in their respective apps. 

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GalaxyIs4Real
Galaxy
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Other Mobile Devices
Usually pressing the volume buttons during an incoming call silences it. For an alarm it snoozer it
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Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Hi SGL911, welcome to the Community, and thank you for reaching out to us! In order for the Side Key to be able to answer calls, it must be programmed to do so. This guide can walk you through everything regarding Side Key features and customization: https://www.samsung.com/us/support/answer/ANS00084203/#:~:text=Navigate%20to%20and%20open%20Settings....

As for dismissing notifications and alerts, those can only be dismissed by swiping the notifications away from the Notification Shade, or by opening them in their respective apps.