Hello, I saw posts about this issue, but they were closed without proper follow-up. I feel Samsung is trying to hide something.
I bought the Freestyle 2nd Gen at the end of February. After a couple of weeks, it stopped working; it was simply dead.
I took it to the support center and raised my concerns about this issue. Their answer was that they had no such record.
After a few days, they returned the projector, claiming it was fixed.
In April, about two months after purchase and one month after the repair, the same problem occurred! It is dead again. Should I spend the two-year warranty taking the projector to the support center every month? This is ridiculous.
Obviously there is something seriously wrong with this device but I can't see Samsung doing anything about it.
Hello! Thank you for reaching out! Unfortunately, if there is no power and you have tried another outlet, and it is still not working, service would be the only option. Depending on your warranty, you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
Hello! Thank you for reaching out! Unfortunately, if there is no power and you have tried another outlet, and it is still not working, service would be the only option. Depending on your warranty, you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
