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Freestyle control with SmarThings app

(Topic created: 11-10-2024 06:44 PM)
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Nico-Rod
Astronaut
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Projectors & Other TVs

Dear community,

I’ve been having issues using the SmartThings app to control the freestyle projector. It works well until I turn it off, and it is not possible to turn it on with the app. 

Software is updated to its latest version. 
If it is of any help, using the remote has a similar issue. I have to press the power button twice for it to work and start the Freestyle.

Havent found similar issues so any help is greatly appreciated.

thanks

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Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello there, Nico-Rod! Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further. https://community.smartthings.com/ Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404. 




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello there, Nico-Rod! Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further. https://community.smartthings.com/ Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404. 




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.