10-27-2019 12:17 PM in
All 3 HDMI ports are failing to recognize any inputs from my cable box or Apple TV. I've replaced both the cable box and cables - still not signal.
Model # UN43MU630DFXZA
Please help!
Solved! Go to Solution.
12-23-2019 10:38 AM (Last edited 05-19-2020 07:27 AM by MsBri1 ) in
I followed steps below and it worked for me on my Samsung 55F7000 TV:
1- Power off all HDMI devices connected to TV
2- Disconnect all HDMI cables from TV
3- Power off and unplug the TV's power cord from the wall outlet
4- Press and hold the TV power button for 30 seconds
5- Reconnect HDMI cables back to HDMI ports on TV
6- Re-plug the TV's power cord back into the wall outlet and check the TV.
If the above troubleshooting steps didn't help send a private message to any moderator to set up service if your device is within the 1-year warranty.
If you're out of warranty, use the following link to locate a service center in your area:
http://www.samsung.com/us/support/service/location
View solution in context
10-27-2019 01:12 PM in
Thank you for bringing this to our attention. Can you please send us a private message with your serial number? http://bit.ly/2kZXrit
04-07-2020 08:08 AM in
i have the same issue since yesterday how can i solve this????
help pls
04-07-2020 11:15 AM in
I'm sorry to hear that, which devices have you tried connecting to the TV? Also, have you tried using a different HDMI cable?
04-07-2020 12:55 PM in
I see that you have done some troubleshooting, can I also have your current software version?
04-07-2020 02:58 PM in
@SamsungCaleb thanks for the prompt reply to issue HDMI ports not working. Model code UN55LS03N. Software version. T-KTM2AKUC-1292.1, BT, -S.
05-13-2020 05:38 PM in
im having the same issue. Can i send you my TVs info
05-13-2020 06:47 PM in
@userLTbOqGBvCZ Absolutely! Please send us a private message with the full model code and serial number: Link
08-12-2020 08:07 PM in
I too am having HDMI port issues. Tv works fine until I plug into the HMDI and the screen goes dead - completely black. Any help would be appreciated:
2012 LED TV EH6000
08-13-2020 01:30 PM in
Unfortunately, if you've tried different HDMI cables and resetting the television to no avail, service would need the next step.
