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Mismatched legs on cu7000d 50 inch 4k

(Topic created: 03-08-2024 06:20 AM)
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alouis
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Projectors & Other TVs
Our cu7000d from Sam's came with two mismatched legs. One leg is wider than the other. The television sits level but it still looks kind of odd. Would it be possible to receive matching legs?
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Samsung_Moderator
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Hello! Thank you for reaching out! That's strange that it came with mismatched legs. I would recommend that if you recently purchased this to get an exchange. As for getting ones sent depending on the date of purchase, we can send them to you, you typically have 30 days with a valid bill of sale, and this was not an open box unit. If you are out of the 30 days or have an open box then you can purchase them from our part's website at samsungparts.com

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Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! Thank you for reaching out! That's strange that it came with mismatched legs. I would recommend that if you recently purchased this to get an exchange. As for getting ones sent depending on the date of purchase, we can send them to you, you typically have 30 days with a valid bill of sale, and this was not an open box unit. If you are out of the 30 days or have an open box then you can purchase them from our part's website at samsungparts.com