Original topic:

One Connect box not working

(Topic created: 11-19-2023 11:26 AM)
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user0GB73zYTKZ
Constellation
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Projectors & Other TVs

My One Connect box is not working. Is there a way to get one thru warranty?  Thank you! 

 

I wish Samsung allowed a bypass so we can use the TVs internal smart features 

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Samsung_Moderator
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Community Manager
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Projectors & Other TVs

Hello! Thank you for reaching out! I see how this can be a cause for concern with your TV not working properly. If the steps in the linkbelow do not help this will require service. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01109749/#tv-with-a-one-connect-box-has-no-pic...

 

Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! Thank you for reaching out! I see how this can be a cause for concern with your TV not working properly. If the steps in the linkbelow do not help this will require service. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01109749/#tv-with-a-one-connect-box-has-no-pic...

 

Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/