We have multiple Samsung models that work fine when the device they are connected to goes to sleep, however the TVs (BEC-H series) just display no HDMI signal input but they just stay on. If we set the eco mode to turn off display, the lowest setting is 4 hours, but when the TVs turn off they do not wake back up when the device sends CEC signal to wake up.
Hello! Thank you so much for posting about this I completely understand your concerns with the tv not switching to stand-by. I recommend contacting the business team for additional support if you don't mind. You can reach them directly at (866) 726-4249. Thank you! I do apologize for the inconvenience this has caused.
Hello! Thank you so much for posting about this I completely understand your concerns with the tv not switching to stand-by. I recommend contacting the business team for additional support if you don't mind. You can reach them directly at (866) 726-4249. Thank you! I do apologize for the inconvenience this has caused.
