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Samsung TV Anynet+ (HDMI-CEC) not switching to stand-by or waking up

(Topic created: 06-07-2024 01:04 PM)
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We have multiple Samsung models that work fine when the device they are connected to goes to sleep, however the TVs (BEC-H series) just display no HDMI signal input but they just stay on. If we set the eco mode to turn off display, the lowest setting is 4 hours, but when the TVs turn off they do not wake back up when the device sends CEC signal to wake up.

 

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Samsung_Moderator
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Hello! Thank you so much for posting about this I completely understand your concerns with the tv not switching to stand-by. I recommend contacting the business team for additional support if you don't mind. You can reach them directly at (866) 726-4249. Thank you! I do apologize for the inconvenience this has caused. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! Thank you so much for posting about this I completely understand your concerns with the tv not switching to stand-by. I recommend contacting the business team for additional support if you don't mind. You can reach them directly at (866) 726-4249. Thank you! I do apologize for the inconvenience this has caused.