I recently bought a Samsung TV (model UA60JS7200W) , and it worked perfectly at first. However, when I tried to play a video from a USB, the source menu started glitching. Then I noticed a big white line across the screen.
After turning the TV off and on, pressing the source or menu buttons results in a white screen, with only the top left corner showing some image. I attempted a factory reset, but it still ends up with a blank white screen during startup.
Hello @victor-anthony! Thank you for reaching out! It seems that you have done all the recommended troubleshooting for this issue. The next step would be service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello @victor-anthony! Thank you for reaching out! It seems that you have done all the recommended troubleshooting for this issue. The next step would be service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
