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Samsung UE55KU6405 and PS5: Black screen and no audio after power on – only fix is changing channel and back again

(Topic created: 02-21-2024 09:08 PM)
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userADcfmnXLIA
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I have the following problem with my PS5 and Samsung TV (UE55KU6405 from 2016): A lot of times, when I power my PS5 on (always have it in rest mode), my TV just shows a black screen with no audio. Only way to fix it: Change to another channel and change back. Notice: It’s not enough to change app (like opening YouTube and go back to the PS5 HDMI channel), it has to be an actual HDMI or TV channel I change to.

It doesn’t change anything whether I’m on the HDMI port channel before or after I turn my PS5 on. Turning off HDCP off have not solved anything. My Samsung TV is from 2016 if that makes any difference.

Any ideas?

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Samsung_Moderator
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Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html