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04-22-2019 05:54 PM in
Projectors & Other TVsToday I can’t get to my smart hub. I reset the TV and lost it again as soon as I started installing apps from the App Store on the TV. What is going on?! Bad update while I was at work, or overnight?
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04-23-2019 09:24 AM in
Projectors & Other TVsIf these steps have been tried, then repairs would be the next recommendation. You are welcome to message me here with your serial number for more details.
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04-22-2019 06:01 PM in
Projectors & Other TVsPlease provide the full model code and current software version so that we can best assist.
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04-22-2019 06:03 PM in
Projectors & Other TVsModel:UN65NU8000
software version:T-KTM2AKUC-1202.3, BT-S
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04-23-2019 08:27 AM in
Projectors & Other TVsThanks, have you tried the steps listed here: http://www.samsung.com/us/support/troubleshooting/TSG01200523/
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04-23-2019 08:32 AM in
Projectors & Other TVsThat just lists a phone number to call. I reset my TV. The smart hub menu only works as long as I don’t add apps. Makes the “smart” tv useless! You charge way too much for an overpriced monitor if I need a Roku or Firestick to run my apps.
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04-23-2019 09:24 AM in
Projectors & Other TVsIf these steps have been tried, then repairs would be the next recommendation. You are welcome to message me here with your serial number for more details.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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08-16-2019 12:13 PM in
Projectors & Other TVsI have a 55" Samsung Smart TV ... I have had the same problem twice before. As odd as it sounds, the power cord ( two small prongs ) have come slightly loose from the back of the television. As soon as I replug the power cord back into the television, everything works. It is strange that everything on the remote was working except the home button and without it you can not access the smart hub/settings. Hope this helps.
I think that I had bumped the surger protector and it wiggled the power cord loose from the back of the television.
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05-17-2020 07:59 AM in
Projectors & Other TVsI was able to fix this by holding down the home button for about 5 seconds. It popped up then was working.
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07-22-2020 10:13 AM in
Projectors & Other TVsIt worked for me! Thank you!
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11-24-2020 04:11 PM in
Projectors & Other TVs