I bought a Samsung - 70” Class TU6985 4K Crystal UHD Smart Tizen TV 2 years ago and the other day the frame started separating from the screen. Has anyone else experienced this and if so what can be done?
Hello! Thank you for reaching out! I see how this can be concerning with your TV frame coming off. This is something that will require service. You will have a couple of options based on your warranty for service.
- If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello! Thank you for reaching out! I see how this can be concerning with your TV frame coming off. This is something that will require service. You will have a couple of options based on your warranty for service.
- If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
