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TV700D 82 in TV brand new. Some Netflix movies wont go full screen

(Topic created: 03-31-2021 10:51 AM)
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userAnH1aTuH5w
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Using netflix app via remote and/or Roku, viewing some movies on Netflix have black bar top/bottom.

Movie is a 2020 release. Some TV shows on Netflix will show full screen. 

Did pic reset, settings/ratio are set correct

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userVaYr4NJTor
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I have the same problem and cannot find an answer to it.  I tried using the media control options for "Screen Fit All" and "Zoom out" but receive the message "that function is not supported".  Seems like Samsung needs to send out a software update.  This is a brand new tv.  My older Sony tv allows these functions.

useri0eKiEFWV5
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I have the same problem...after i reset the tv i lost the fit to screen functionality...  The function worked before the reset

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Solution
SamsungCaleb
Samsung Moderator
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I'm sorry to hear that, Netflix has put some information out about why this is occurring in some movies and not others it is due to the age/and or way the movie was filmed. You can use the link below to find out more. 

https://help.netflix.com/en/node/8844


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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