Original topic:

Terms and Conditions (T&Cs) not Downloading

(Topic created: yesterday)
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rspdewitt
Astronaut
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Projectors & Other TVs

I have three Samsung Smart TVs, one as new as 2022.  All of a sudden they will not display the apps (e.g. Prime, Netflix...).  Each time I try to launch an app I get the message that I must agree to the T&Cs via a setup button.  The T&Cs will not download. 

I have read the previous posts on this issue.  I have reset the TVs, reset my network, on the phone with Samsung support for hours. Changed the DNS.  Called my ISP.  Even had a friend come in a analyze my network.  To no avail!  I can't think of anything else to do and neither can Samsung support. 

1 Reply
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Projectors & Other TVs

It's an interesting situationā€”if no TVs can run apps, it suggests a common underlying issue. Try activating a hotspot on your phone, connect your TV to it, and check if the apps start working. In many cases, Samsung's IP servers may be blacklisted, preventing proper functionality.

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