Seems that my Samsung ks8500 is suffering the same fate as all the others that I've read.
Dead board.......Are these things really that expensive to repair? 600-900$?
Samsung..what are my options. I just bought a Galaxy Tab 6 lite and Tab 7 + less than 2 weeks ago......If I have to repair this set at an insane cost...I'll return the 1300 in tablets and buy an LG Oled...
Shame that this happened now as I was looking forward to CES this winter.
I understand how this may be frustrating and want to help, have you tried the following?
By default, some HDMI devices are set to turn the TV on when they turn on. This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote. If you want to turn on your devices separately, you can turn off Anynet+ in Settings > General > External Device Manager, but you will no longer be able to use your TV remote for both devices.
Unplug the TV for 30 seconds.
Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
Inspect the power cord for damage.
Check the power cord to see if there is any visible damage. If the power cord appears to be damaged. You can get a replacement at samsungparts.com.
You can search for your TV model to find the exact power cord you need.
Plug the TV power cord back into the wall outlet.
If you were using a surge protector, bypass it for now and use a wall outlet.
Try to update the software.
In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
Disable the Power On with Mobile option.
TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.
If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the troubleshooting steps did not help above then you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
I understand how this may be frustrating and want to help, have you tried the following?
By default, some HDMI devices are set to turn the TV on when they turn on. This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote. If you want to turn on your devices separately, you can turn off Anynet+ in Settings > General > External Device Manager, but you will no longer be able to use your TV remote for both devices.
Unplug the TV for 30 seconds.
Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
Inspect the power cord for damage.
Check the power cord to see if there is any visible damage. If the power cord appears to be damaged. You can get a replacement at samsungparts.com.
You can search for your TV model to find the exact power cord you need.
Plug the TV power cord back into the wall outlet.
If you were using a surge protector, bypass it for now and use a wall outlet.
Try to update the software.
In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
Disable the Power On with Mobile option.
TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.
If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the troubleshooting steps did not help above then you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
I have, I used to own a AV integration business....I've sold and installed many samsung TV's...including troubleshooting.
I have a Samsung 4253 plasma from a loooooong time ago still going strong in a spare room at a rental.
This TV was plugged into a surge suppression and voltage stabilizer so it saw constant amperage and voltage. And was protected from surges and fluctuations.
When I purchased it from Dell.....I noticed a dead pixel 2 weeks after purchase, unfortunately that fell under the threshold of a return / exchange......So I dealt with that until it died the other day.
What are my options? I'm not kidding when I say I purchased a pair of Tablets.....That are well within the costco return window......and OLED tech in your phones and tablets looks great....So if the price to repair is more than the cost of the 6 lite....I'll just return em and go OLED.
The 55 in the bedroom is 4 years older and hasn't skipped a beat.
