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system crashed and The red standby light is on and itself turned off samsung tv

(Topic created: 07-07-2024 02:17 AM)
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BrankoNice2
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Projectors & Other TVs

so Hi This is BrankoNice2 and my tv just crashed the screen froze  and turns off soo i wanted to tell how this is cloud happen and why?

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Samsung_Moderator
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Projectors & Other TVs

Hey @BrankoNice2! Welcome to the community! It's a delight to meet you.  Is the television still powering on or it strictly off?  Is the standby llght strictly flashing?  If your TV is plugged into a surge protector, plug it into the outlet directly to see if it is still not working as it should.  If that doesn't work, service would more than likely be the next suggested step.  

 

Do you recall seeing any error messages or anything before the television crashed?

 

Please keep us in the loop with your troubleshooting.  If you need additional assistance, don't hesitate to reach out again!

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Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hey @BrankoNice2! Welcome to the community! It's a delight to meet you.  Is the television still powering on or it strictly off?  Is the standby llght strictly flashing?  If your TV is plugged into a surge protector, plug it into the outlet directly to see if it is still not working as it should.  If that doesn't work, service would more than likely be the next suggested step.  

 

Do you recall seeing any error messages or anything before the television crashed?

 

Please keep us in the loop with your troubleshooting.  If you need additional assistance, don't hesitate to reach out again!