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Original topic:

1340 Update no longer remembers last input used even when an active signal is still there.

(Topic created: 01-05-2024 10:03 PM)
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Falendra
Constellation
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QLED and The Frame TVs

I got this 1340 update on my Samsung QN65Q6FNA, now every time I turn the TV off it doesn't remember what input I was last on. It also tosses me to a TV station that no longer exists (even if I change it to one that works) on the plus channels.

I tried unplugging it for a bit, but still the same thing.

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Solution
Unclekuffa
Asteroid
Options
QLED and The Frame TVs
This is my settings you can try (UN32N5300),Go to settings, scroll down to general. Go to smart tv features.20240108_190139_1000000651_1704762099.jpg20240108_190051_1000000650_1704762051.jpg20240108_190018_1000000649_1704762018.jpg

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10 Replies
Robbv
Asteroid
Options
QLED and The Frame TVs

I received the 1340 update with Samsung TV on January 5th 2024 and now when I change the channels using Samsung TV plus app get a black screen on some channels.  So basically the TV Channels don’t work or change 

 

I never had this issue before 

 

Rob January 7th 2024 

bob20
Constellation
Options
QLED and The Frame TVs

same problem , netflix and other doesn't work , if work one time i have to log in again  and again .smart hub also not working properly.

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bob20
Constellation
Options
QLED and The Frame TVs

same thing to me  from past two days  even  after factory restart

Solution
Unclekuffa
Asteroid
Options
QLED and The Frame TVs
This is my settings you can try (UN32N5300),Go to settings, scroll down to general. Go to smart tv features.20240108_190139_1000000651_1704762099.jpg20240108_190051_1000000650_1704762051.jpg20240108_190018_1000000649_1704762018.jpg
Falendra
Constellation
Options
QLED and The Frame TVs

So far this settings page fixed my issue. I selected Autorun last app.

Thanks so much!

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D Briggs
Asteroid
Options
QLED and The Frame TVs

Changing the settings to above still did not correct the black screen issue when trying to watch a plus channel 

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Robbv
Asteroid
Options
QLED and The Frame TVs

I have the same problems.  My tv is about 5 years old UN58NU7100)

and I got off the phone with Samsung technician.  He checked everything, reset and problem still remains.  He said it’s definitely the 1340 update.  Out of luck until they fix it with another update 

D Briggs
Asteroid
Options
QLED and The Frame TVs

I changed the settings to above yet still did not correct the black screen issue when trying to watch a plus channel 

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D Briggs
Asteroid
Options
QLED and The Frame TVs

Is there a way to report a bug in the 1340 update? It seems several people are having issues and my plus channels not loading with only a black screen appearing appears to be happening to others

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