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Original topic:

Can’t add personal photos to Frame from Mobile

(Topic created: 12-10-2021 06:41 PM)
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userDlsCCZAY5G
Constellation
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QLED and The Frame TVs

Hello,

When I go into the Smart Things app and try to add photos to my Frame TV, I get a message saying the TV and my phone need to be on the same network. They are on the same network, but I keep getting this message over and over. I’ve tried resetting the network on both my phone and TV. All software is updated. Any other ideas?

 

Thanks!

3 Replies
user365170tdJ15
Honored Contributor
Options
QLED and The Frame TVs
Be sure you have Mobile Data turned off
userDlsCCZAY5G
Constellation
Options
QLED and The Frame TVs

Sadly, no difference.

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Solution
MsBri1
Neutron Star
Options
QLED and The Frame TVs

Hello, I apologize you're still having this issue and I would encourage you to ensure they are both on the same Samsung account as well and if needed logging out of the account then try it again. 


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