Original topic:

Failed to Save the Image to The Frame, Temporarily unavailable. Please Try Again.

(Topic created: 05-31-2024 07:47 AM)
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CK12
Constellation
Options
QLED and The Frame TVs

When trying to add photos to my Samsung The Frame Art TV 55 from the Smart Things app on iphone 14 Pro Max, using a mat for 3 photos, I receive the message "Failed to Save the Image to The Frame, Temporarily unavailable. Please Try Again."

The photos will load and set to the frame individually, with a mat. It is only when trying to put more than one photo together on one mat that the issue appears.

The issue is present no matter the combination of pictures selected, including those that have been used in the past to do this same thing using the same process I am following now (creating a 2 or 3 photo mat image via the Smart things App and setting on the frame).

I've checked that both my iphone and TV are connected to the same wi-fi.

I've also connected my iphone to the TV via Bluetooth, so there's no connectivity issue between the app/iphone and the TV.

When calling support, they sent me instructions on how to add photos using the Smart Things app, which I clearly already know how to do and suggested it may be an issue with the pixel size.  If it were an issue with the pixel size, I would expect that adding the photos individually would also be an issue, but it is not.

 

9 Replies
Jameshca
Constellation
Options
QLED and The Frame TVs

Am facing same problem here for frame 2022

keithm
Asteroid
Options
QLED and The Frame TVs

Same issue here as well with a 2022 50” frame

keithm
Asteroid
Options
QLED and The Frame TVs

I see that Samsung has not responded. Does Samsung monitor and respond in these forums to provide support or is this just an echo chamber for users? 

CK12
Constellation
Options
QLED and The Frame TVs

I have been wondering the same thing. No one from Samsung has responded here or otherwise.  

userYgdf4ZC4Ep
Constellation
Options
QLED and The Frame TVs
Same issue for me
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