Original topic:

Failure to download

(Topic created: 09-28-2025 02:12 PM)
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sailor2
Constellation
Options
QLED and The Frame TVs

UN32J5205AFXZA is a not so smart TV.  Google search keeps giving a white page noting to much traffic on hub/ router.  Picked a history channel out the app listed. Failed to down load with some numbers, (0310)? 

I was looking to get News Nation after I cut back to local channels on the cable service. It appears that I will do with out when the time comes.

2 Replies
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello sailor2, Welcome to the Samsung Community! It would seem that the error code (0310) indicates a failure to download software to the Smart hub. Here are some troubleshooting steps that you can try.

Step 1: Restart Everything

  • Unplug your TV and router.
  • Wait 2 minutes.
  • Plug in the router first, let it fully reconnect.
  • Then plug in the TV and try the Smart Hub download again.

Step 2: Check Your Internet

  • On your TV: Go to Settings > Support > Self Diagnosis > Network Status.
  • Try another device (phone/laptop) on the same Wi-Fi to confirm it’s working.
  • If needed, connect your TV to a mobile hotspot.
  • Try switching to the 2.4GHz Wi-Fi band if your router supports it.

Step 3: Update Your TV

  • Go to Settings > Support > Software Update > Update Now.
  • If it fails, download the latest firmware from Samsung’s website and install it via USB.

Step 4: Reset Smart Hub

  • Go to Settings > Support > Self Diagnosis > Reset Smart Hub.
  • Enter your PIN (default is 0000).
  • Reagree to terms and reinstall your app

    Please let us know if this is of any help!
sailor2
Constellation
Options
QLED and The Frame TVs

I did the update with the usb. No new up dates.

I did the hub reset.  connected to internet.

Prime down loaded to the sign in. not what I was looking for.

went to down load a weather, 3010 fail to down load.


Thus I have accepted the fact this TV will not get the one program I was looking for when I shrink the cable choice. News Nation on sling is what I was trying to get

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