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09-28-2025
02:12 PM
(Last edited
09-28-2025
02:33 PM
by
SamsungMatt
) in
UN32J5205AFXZA is a not so smart TV. Google search keeps giving a white page noting to much traffic on hub/ router. Picked a history channel out the app listed. Failed to down load with some numbers, (0310)?
I was looking to get News Nation after I cut back to local channels on the cable service. It appears that I will do with out when the time comes.
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09-29-2025 07:21 AM in
QLED and The Frame TVsHello sailor2, Welcome to the Samsung Community! It would seem that the error code (0310) indicates a failure to download software to the Smart hub. Here are some troubleshooting steps that you can try.
Step 1: Restart Everything
- Unplug your TV and router.
- Wait 2 minutes.
- Plug in the router first, let it fully reconnect.
- Then plug in the TV and try the Smart Hub download again.
Step 2: Check Your Internet
- On your TV: Go to Settings > Support > Self Diagnosis > Network Status.
- Try another device (phone/laptop) on the same Wi-Fi to confirm it’s working.
- If needed, connect your TV to a mobile hotspot.
- Try switching to the 2.4GHz Wi-Fi band if your router supports it.
Step 3: Update Your TV
- Go to Settings > Support > Software Update > Update Now.
- If it fails, download the latest firmware from Samsung’s website and install it via USB.
Step 4: Reset Smart Hub
- Go to Settings > Support > Self Diagnosis > Reset Smart Hub.
- Enter your PIN (default is 0000).
- Reagree to terms and reinstall your app
Please let us know if this is of any help!
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10-02-2025 06:40 PM in
QLED and The Frame TVsI did the update with the usb. No new up dates.
I did the hub reset. connected to internet.
Prime down loaded to the sign in. not what I was looking for.
went to down load a weather, 3010 fail to down load.
Thus I have accepted the fact this TV will not get the one program I was looking for when I shrink the cable choice. News Nation on sling is what I was trying to get