Frame TV ART Mode: Why can't I display a Slideshow of my own art anymore?

[spike27]

I've been successfully displaying my own photo slideshows for years, but now I get an error when I press the "Display all" button: .  "Get Membership": You need a subscription..."

All I'm trying to do is display a slideshow of jpg images which I OWN, imported from USB.

What I've tried so far:

• Sign out of SmartThings

• Disconnect Network

• Switch off at the plug, wait 10 minutes

• Ensure all artwork is exact size, normal jpg, no metadata

• Test with art that worked in the past

Nothing works!

2022 Frame TV - version 1661

[Philscbx]

Keep getting server error

I don't have this option, just curious if Tv has USB port to stab in a USB stick of image file.
Would that bypass the App?
Being forced to use their App seems a bit intrusive.
Cheers

[spike27]

Occasionally the app works, but most of the time it freezes. That’s why I  import images via USB and control via the physical remote…

I hope they fix this problem soon!

[Members_SEpf6mX]

My Frame TV did the exact same thing tonight. 

What gives?

[Zzzhhh]

I noticed the same thing. Just want to have the Frame “display all” which will rotate through the pictures I added to “My Photos” album. Since 2022, it has worked for me until today (July 22, 2025) when I added 17 more photos I took recently to “My Photos.”

[Mainusch]

I have 3 Samsung Frame TVs and two of them are doing this now. Just started yesterday. When I select slideshow, it says I need a subscription. Never done that before and I have been using them for years. I was able to access the TVs using the SmartThings app and start the slideshow from within the app so it is a temporary way around the issue, but this needs to be fixed

[usernkRtcvwpBm]

The same thing happened to me starting July 22nd 2025. I have had my frame TV for years. I've never had a subscription to the Art Store. I solely use the Frame to display my personal art. Prior to July 22nd, 2005, I was always able to rotate the images via the "Display All" function. Now it says  "You will need a subscription to use Art store" when I click on Display All.

[Members_OBtpw8R]

Same thing here. I have been using the slideshow feature since I bought the Frame TV 2 years ago. I certainly hope this isn't Samsung trying to milk more money from its users!

[usernkRtcvwpBm]

I'm assuming it had to do with a software update with a glitch in it. I only say that because you can still start the slideshow mode from the Smart Things app (which I'd never used and had to install just to get the slideshow to start functioning). However, it's a pain doing it via the app.

[spike27]

Unfortunately SmartThings slideshow control doesn't work for me anymore either.