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09-28-2021 05:19 PM in
QLED and The Frame TVsJust purchased the 55" Frame tv a couple months ago and we are seeing the screen go black constantly when playing Nintendo Switch on it. It goes black for a second and then comes back.
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09-29-2021 12:31 PM in
QLED and The Frame TVsJust wondering have you also tried going into your switches system settings and go to TV output and change the RGB Range from automatic to limited? As this is not happening with any other devices it could be the settings on the switch.
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09-29-2021 11:01 AM in
QLED and The Frame TVsI understand how this may be frustrating and want to help, does this occur when on any other devices or only with your switch? Also, does this occur on all sources?
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09-29-2021 11:09 AM in
QLED and The Frame TVsThe switch is the only device we have plugged in, but it does happen on all sources if we move the switch to the other ones.
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09-29-2021 11:30 AM in
QLED and The Frame TVsThank you for confirming, does this happen with any other devices? Also, does this occur with apps such as Netflix or any other streaming apps?
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09-29-2021 12:00 PM in
QLED and The Frame TVsIt doesn't happen with other devices or any streaming apps.
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09-29-2021 12:31 PM in
QLED and The Frame TVsJust wondering have you also tried going into your switches system settings and go to TV output and change the RGB Range from automatic to limited? As this is not happening with any other devices it could be the settings on the switch.
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09-29-2021 02:25 PM in
QLED and The Frame TVsI'll see if that works. Thanks
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09-29-2021 02:31 PM in
QLED and The Frame TVsPlease keep me updated!
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09-30-2021 07:29 AM in
QLED and The Frame TVsIt worked!! Thanks so much!
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09-30-2021 09:53 AM in
QLED and The Frame TVsYou are most welcome.