I have a problem with my audio and video being in sync; only with broadcast cable tv(set top box). All of the apps as well as streaming from computer wirelessly are in sync perfectly. But cable tv is out of sync ever so slightly to be very annoying. How can that be remedied. When I hooked up tv; it supposedly updated to the latest version. My model is the 55 inch Frame Tv 2021.
Thanks to Matthew Chan at Samsung I was able to download the update 1708 to my frame tv and now the sync to my cable box is correct. I think problem is fixed as it has stayed correct. When you download the file to your computer...extract it and then only drag the T-NKM2AKUC folder to the usb drive. Plug in the drive to the one box, go to support and check for downloads , it will find it on the usb, it will download, tv will turn off then back on and voila...fixed!
I went to where you said, but that is only for hdmi-arc....my cable box is in a regular hdmi. But I think I solved the problem by using the spectrum remote, clicking options and clicking on Turn SAP on. It seemed to fix the problem.
Sir - any suggestions for improving this? Adjusting SAP does nothing. Changing the audio delay does nothing. This is my 2nd 55 inch Frame. I returned the first thinking it was defective but the issue is exactly the same. I saw that this issue is prevalent on your Samsung Q series too. Is there a software update for the Frame too?
There is an update . Update to version 1708. I just did it and now everything is in sync. I got the tip from someone at samsung. Make sure you only drag over the file named T-NKM2AKUC to the usb, otherwise the tv doesn't see it.
