Original topic:

Mark on screen

(Topic created: 06-06-2022 01:12 PM)
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userBZGQ28MaGP
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QLED and The Frame TVs

This is a brand new screen and there seems to be a mark on the top, almost where tape was placed. Anyone have this problem? Samsung recommended to clean with water on a microfibre, that seemed to make it worse in places. 

TV.jpg

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userBZGQ28MaGP
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Solution: Samsung sent out a tech to inspect. Using a Mr Clean Magic Eraser (Orginal) and a bottle of water worked. Took a good 5-10 min of scrubbing. He said NOT to use any screen cleaners on this screen.

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Diaboyos
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QLED and The Frame TVs
How does it look when the screen is on?
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userBZGQ28MaGP
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it looks fine

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Diaboyos
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Well, you can return it since you just got it but if it looks OK when the screen is on you may just consider keeping it. If you could still see it with the screen on would be a different story.
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QLED and The Frame TVs
When you say this is a new screen did you have a screen replacement or is this how it came new right out of the box?
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userBZGQ28MaGP
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right out of the box

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Does it feel like residue from a sticker?
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