Solved: Missing accessory kit for 65” Frame (2021) - Samsung Community

user5r9O1aQcV9 · ‎07-02-2021

I just bought a new, factory sealed 65” Frame TV (2021 model) from an authorized dealer, and the accessory kit is missing. I have the TV, the one connect box, the stand and wall mount. There is no remote, power cord for the box or one connect cable.

The store told me that I need to get this kit through Samsung.

Is this handled through warranty?

SamsungLK · ‎07-05-2021

I would like to look into this for you. Can I have your full model code and serial number via private message?

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SamsungLK · ‎07-05-2021

I would like to look into this for you. Can I have your full model code and serial number via private message?

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Original topic:

Missing accessory kit for 65” Frame (2021)

1 Solution