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Original topic:

Motion sensor not turning The Frame 2021 art mode back on

(Topic created: 08-01-2021 07:20 AM)
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userMC7veDLqCr
Asteroid
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QLED and The Frame TVs

So I just got the 50" 2021 Frame model.  It doesn't seem like the motion sensor is working with respect to turning the art mode back on after it's turned off.  I can wave my hand in front of it and nothing happens.  Sometimes when I hit the power button on the remote again it either a) turns artmode back on or b) shows the The Frame boot logo first and then shows the art mode.  The sensor seems to work as far as not putting the tv to sleep if moving around but once it has gone to sleep it won't turn back on with motion.  Has anyone had this issue or know if a fix?

18 Replies
userzKpBif6SGz
Constellation
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QLED and The Frame TVs

Same issue with me ... pretty disappointing to say the least !

userIhZQWUC1TQ
Asteroid
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QLED and The Frame TVs

Same issue with my  new 2020 model…it was working fine for the first month

userIhZQWUC1TQ
Asteroid
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QLED and The Frame TVs

Mine had worked fine and then only stopped turning on automatically in the morning after I saw that Samsung had "updated" the Art Mode (I don't know what changes they made). But anyway, I followed a suggestion I saw somewhere in a forum to choose: 

Settings > General > Smart Features > Autorun Last App 

and this morning it's back to going on automatically! So I hope it continues to work as it should 🙂

userIhZQWUC1TQ
Asteroid
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QLED and The Frame TVs

Well, I spoke too soon...it's back to not turning on in the morning....is it because the sky is grey and cloudy instead of sunny??

userMC7veDLqCr
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