Original topic:

No apps button on home screen, cannot add apps at all

(Topic created: 09-12-2024 03:54 AM)
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john33
Constellation
Options
QLED and The Frame TVs

Hi

 

hope someone can help

Have the flagship 75inch neo 8k - there is no apps button on either the tv home or in the smartthing phone app - so cannot add any other apps to the TV

None of the guides online or on official websites are applicable as the menu items on this TV don't exist

How do I fix it please

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SamsungTam
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame TVs

Hello! @john33 Thank you for posting about this. Can you check for software updates? Go to settings> Support > Software Update. Also, if there's no dedicated apps button on the remote, press the home button and navigate to the Smart Hub.  You can try reinstalling or updating the Smarthings app.

Please let know if this helps 


Be sure to click " āœ“ Accept as Solution" when you find an answer that works for you.

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