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On-screen external device display

(Topic created: 04-07-2025 11:29 AM)
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userMXHeRiqKMH
Constellation
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QLED and The Frame TVs
I purchased an QN85. I hooked up my AV receiver as was previously hooked up to my Q75. I then adjusted the volume only to be shown my AV displays every time I turn up or down the volume. I went into my receiver settings making sure that I shut off on screen display. It was off. I went to the settings of the QN85 and there is not a way to shut off external device display. Please fix this. It is beyond annoying and should have been in the initial software. 
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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! Unfortunately, this is not possible to change. It may not have shown on your other TV, but as every model has different options, the features will change. I apologize for the inconvenience. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! Unfortunately, this is not possible to change. It may not have shown on your other TV, but as every model has different options, the features will change. I apologize for the inconvenience.