We bought the Samsung Frame some days ago, and are experiencing problems connecting to the Art Store. Even though we have paid for the annual subscription once, and another time for the monthly one, we are not able to get access to the art. It only says "Renew membership" I have been in touch with the servicecenter that give instructions as turn the power off, or restart the hub. I have done that severalt times, and now I wonder If I really have to return the tv as the art is unavailable, the whole tv is meaningless. Can someone help? Please!
Hello! Thank you for reaching out! I see how being unable to use art mode can be a cause for concern. I recommend looking at the information in the following link: https://www.samsung.com/us/support/answer/ANS00076727/. I would also recommend trying a factory reset on the TV. Please go to Settings, and then select General & Privacy. Select Reset, enter your PIN (0000 is the default), and then select Reset.
If none of this helps, service would be the only solution. Depending on your warranty, you will have a few options,
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello! Thank you for reaching out! I see how being unable to use art mode can be a cause for concern. I recommend looking at the information in the following link: https://www.samsung.com/us/support/answer/ANS00076727/. I would also recommend trying a factory reset on the TV. Please go to Settings, and then select General & Privacy. Select Reset, enter your PIN (0000 is the default), and then select Reset.
If none of this helps, service would be the only solution. Depending on your warranty, you will have a few options,
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
