QE50Q80D sound issues.

[Suzyq20021]

I've got a new QE50Q80D and it's been in for repair for a aound issue that remains unresolved.

I can hardly hear the TV and turning it up creates vibration and doesn't improve the volume.

I can turn it up to max volume and it's still quite. I'm sure this is not normal.

[Samsung_Moderator · Accepted solution]

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html