Original topic:

QLED TV HDMI Ports Not Working

(Topic created: 01-21-2023 06:33 PM)
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usergoVCIYC1S3
Cosmic Ray
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QLED and The Frame TVs

Greetings... I have a problem with my one connect and the hdmi ports are not working for me. I try to put the pc and the ps5 lasts me 5 minutes and it goes away I don't know what it is 

 

 
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Samsung_Moderator
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Community Manager
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QLED and The Frame TVs

Hello! Thank you for reaching out! This is strange with your HDMI working then not working. What could be happening is that you may need a new HDMI cable to fix this issue. After that, this may require a new Invisible connection cable for the one-connect box, you can purchase one from https://www.samsung.com/.

 

The last option would be service. Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! This is strange with your HDMI working then not working. What could be happening is that you may need a new HDMI cable to fix this issue. After that, this may require a new Invisible connection cable for the one-connect box, you can purchase one from https://www.samsung.com/.

 

The last option would be service. Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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