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Original topic:

TV not detecting power on sat receiver

(Topic created: 11-13-2022 10:20 PM)
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tbleij
Constellation
Options
QLED and The Frame TVs

Hi,

Bought a 75QN95B and really loving the picture. But what i don't like is the following.
The TV  One connect box doesn't show the correct power status of some HDMI connected devices.
Meaning i sometimes have to power cycle the connected devices or power cycle the TV itself.

What can i do to resolve this issue?

Thanks

 

 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, I can definitely understand the frustration with your TV not recognizing all the connected devices. To help with this, I recommend following the steps in this guide: 

https://www.samsung.com/us/support/troubleshooting/TSG01208751/

Once these steps are completed, if the TV still does not recognize all the connected devices, it will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/

View solution in context

3 Replies
elderly
Asteroid
Options
QLED and The Frame TVs
I have a similar problem, but I can't solve it. Last Samsung for me.
0 Likes
Reply
elderly
Asteroid
Options
QLED and The Frame TVs
I bought the Samsung 700 mirror glass touch screen. Bl ack screen, no commands reach the satellite receiver. Problem started less than a year after purchased.
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, I can definitely understand the frustration with your TV not recognizing all the connected devices. To help with this, I recommend following the steps in this guide: 

https://www.samsung.com/us/support/troubleshooting/TSG01208751/

Once these steps are completed, if the TV still does not recognize all the connected devices, it will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/