The Frame screen bubbles

[itbeaulieu]

Hello,

I just installed my "The Frame" tv and notices small bubbles on the screen. I can't wipe them off with a micro fiber cloth. They are only noticeable when the tv is off. Is it a defect?

Thanks

[KennewickMan]

Looks like bubbles caused by dust particles that get caught between a screen protector and the screen.

[itbeaulieu]

But I don't have a screen protector. Does the frame tv come with one? Because I checked and couldn't see a layer to be removed.

[TacoMaster63]

If possible, you can request a refund for a defective product

[itbeaulieu]

I was hoping I didn't have to. It's a lot of hassle.

[TacoMaster63]

For sure. I'm very sorry.

[itbeaulieu · Accepted solution]

Found the problem.. It was my dog casually shaking right in front of the tv throwing spit over the screen. All the drops were dried dog spit. The cloth wasn't enough to get rid of them. I scratched them off carefully. All fixed now!