Original topic:

The Frame screen bubbles

(Topic created: 12-14-2022 01:16 PM)
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itbeaulieu
Asteroid
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QLED and The Frame TVs

Hello,

I just installed my "The Frame" tv and notices small bubbles on the screen. I can't wipe them off with a micro fiber cloth. They are only noticeable when the tv is off. Is it a defect?

Thanks

20221214_093148.jpg

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KennewickMan
Black Hole
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QLED and The Frame TVs
Looks like bubbles caused by dust particles that get caught between a screen protector and the screen.
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itbeaulieu
Asteroid
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QLED and The Frame TVs

But I don't have a screen protector. Does the frame tv come with one? Because I checked and couldn't see a layer to be removed.

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TacoMaster63
Comet
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QLED and The Frame TVs
If possible, you can request a refund for a defective product
itbeaulieu
Asteroid
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QLED and The Frame TVs

I was hoping I didn't have to. It's a lot of hassle.

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TacoMaster63
Comet
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QLED and The Frame TVs
For sure. I'm very sorry.
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Solution
itbeaulieu
Asteroid
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QLED and The Frame TVs

Found the problem.. It was my dog casually shaking right in front of the tv throwing spit over the screen. All the drops were dried dog spit. The cloth wasn't enough to get rid of them. I scratched them off carefully. All fixed now! 

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