QLED and The Frame TVs

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Descriptive Video comes on Automatically?!

Posted by 01-25-2022 09:35 PM in QLED and The Frame TVs

Hello All, I have an odd behaviour from my new Samsung Q70 TV. Whenever I use the Samsung-provided remote, descriptive video (ie: a voice that... View Post

01-26-2022 10:55 AM

Hello! I understand how this can be frustrating with your TV narrating for you, have you tried the f... View Post

2 Hour "Auto turn off" option?

Posted by 01-11-2022 09:03 AM in QLED and The Frame TVs

I would like a 2 hour "auto turn off" option for my QLED tv. I often fall asleep after about 2 hours so having this option would be nice.... View Post

01-11-2022 10:36 AM

You're very welcome!! Have a wonderful day! View Post

Smart Remote Does Not Mute or Control Volume with Sony AV Receiver via Optical

Posted by 07-31-2021 11:29 AM in QLED and The Frame TVs

With my new Neo QLED 4K (2021) QN85 with the solar smart remote, I am unable to control the volume or mute my connected Sony AV Receiver STR-DE698.... View Post

01-22-2022 09:23 AM

Actually, I found a solution (partial - sound adjustment now works but power on and off does not) by... View Post

QLED Q70A firmware update 1903.0 released 1/11/2022

Posted by 01-11-2022 07:32 PM in QLED and The Frame TVs

Please report experience with QLED Q70A firmware update 1903.0. Samsung no longer posts issues addressed or created by updates. Thank you in... View Post

01-22-2022 12:09 AM

It has broken Wifi, now every couple of minutes there is a warning that connection is dropped in mul... View Post

The Frame Dolby Digital+ problem with AVR

Posted by 01-20-2022 08:58 AM in QLED and The Frame TVs

i bought The Frame(2021) series TV just. Before i used MU7000 series TV and when i'm trying to watch Dolby Digital+ supported movies at... View Post

01-20-2022 05:34 PM

This forum is for the support of US products and customers. As your product is a non-US model and su... View Post

Frequently losing internet connection after updte to 1903

Posted by 01-19-2022 09:10 PM in QLED and The Frame TVs

I have massiv internet connection issues after updating to the new firmware 1903. All apps are affected and this is really annoying because that... View Post

01-20-2022 02:33 PM

Hello! I completely understand your frustration with losing the internet connection. Now that the TV... View Post

Q80a Cloudy During Dark Scenes

Posted by 01-17-2022 04:22 PM in QLED and The Frame TVs

Anyone have this same issue in their q80a 65 inch? During dark scenes it’s very cloudy at the top of the tv. View Post

01-20-2022 08:50 AM

I figured that. I only stream so my source is the TV. Im within my 30 days of purchasing it so Im ju... View Post

Tv keeps flashing when plugged in

Posted by 01-19-2022 12:59 PM in QLED and The Frame TVs

Hi I just got tv model : QN75Q80AAF My problem is when I plug in tv in a power outlet tv starts flashing on, off,on,off . When I press power on... View Post

01-19-2022 02:23 PM

Hello! I understand how this can be frustrating with your TV turning on and off, just want to confir... View Post

The Frame 50" is warped and has clouding

Posted by 01-15-2022 05:23 PM in QLED and The Frame TVs

I bought my Samsung Frame 50" (2021) during Black Friday a month ago from the Samsung website and I had it installed using Samsung's... View Post

01-15-2022 06:43 PM

Hello, I'm terribly sorry to hear about this experience, and can definitely understand your concern.... View Post

Worst customer service experiences

Posted by 01-14-2022 10:40 AM in QLED and The Frame TVs

My company has purchased 12+ Samsung frames over the last couple of years. Our most recent Samsung Frame purchase arrived with a flaw where we... View Post

Anonymous 01-14-2022 12:35 PM

I understand how frustrating having an issue with a new product can be. As you are using the televis... View Post

Frame TV: How to enter PIN in settings with smart remote?

Posted by 08-22-2021 06:38 AM in QLED and The Frame TVs

2021 Frame TV: in Settings I cannot find a way to enter the PIN (0000) because the remote supplied with the TV has no numeric keypad. The settings... View Post

Anonymous 01-14-2022 11:36 AM

Good afternoon everyone. The on-screen numeric keypad can be accessed by pressing the button indicat... View Post

Samsung Frame 55" - Apps Keep Crashing TV

Posted by 01-02-2022 06:16 AM in QLED and The Frame TVs

Hi all, First time post - but somewhat desperate to fix a problem we've had since we purchased a 55" Frame TV. The APPS keep on... View Post

01-03-2022 04:29 PM

Apologies! I was seeing if there was anything else we could do. You'll need to call into our remote ... View Post

Q90T documented brighness level

Posted by 01-12-2022 12:37 PM in QLED and The Frame TVs

Hi What's the official brightness level of the Q90T 75"? Q90TAUXRU View Post

01-12-2022 04:24 PM

That model is capable of reaching 2000 nits. However, if the brightness is set too high it will intr... View Post

Qn90a 75” 1901 firmware issues

Posted by 12-15-2021 06:38 AM in QLED and The Frame TVs

Updated my USA qn90a 75” to latest firmware via usb and have lost atmos on the internal native apps? Tried resetting tried everything. Anything... View Post

01-12-2022 12:29 PM

1903 is available for usb update.. dolby atoms is back View Post

Adjusting Playback Speed

Posted by 01-11-2022 03:17 PM in QLED and The Frame TVs

Hello, Is there any way to speed up playback of a video, for example to 2x? I'm playing from an external HDD, and can't find any such... View Post

Anonymous 01-11-2022 03:45 PM

Good afternoon. Using the fast-forward button on the remote will provide multiple playback speed opt... View Post

How do I disable the automatic power on HDMI feature

Posted by 01-10-2022 06:37 PM in QLED and The Frame TVs

I have multiple devices hooked via HDMI to my TV and I can't figure out how to disable the feature that automatically turns them on when you... View Post

01-11-2022 05:45 AM

This should help. Press the Menu button and navigate to Settings, followed by System. Select HDMI-CE... View Post

Two Samsung BN59-01357A remotes, one Samsung QN55Q70AAFXZ Smart TV

Posted by 01-08-2022 04:20 PM in QLED and The Frame TVs

I purchased a second remote to have on hand in the event the battery dies or the original remote is lost or broken. When I paired the second remote... View Post

Anonymous 01-10-2022 03:13 PM

Good afternoon, I will be happy to assist you. While you can pair multiple remotes, it is not recomm... View Post

4k tv Samsung erased an important feature?

Posted by 01-02-2022 05:08 PM in QLED and The Frame TVs

In a time when everything is suppose to get better Samsung stop the consumer from displaying what resolution they are actually getting. Every TV I... View Post

01-08-2022 04:57 PM

You get to signal info by pressing the '123' button, then the 'more' options on the qn90a remote. Mi... View Post

Authorized repair center for Qled tv in costa rica

Posted by 01-06-2022 06:14 PM in QLED and The Frame TVs

Can someone tell me if Samsung has an authorized tv repair center in Costa Rica? I’ve looked and looked for one on the Web in San Jose, but haven’t... View Post

01-06-2022 06:28 PM

Hello, I apologize for the issue with finding an authorized service center for the region and would ... View Post

Missing Wall Mount for Frame TV 43”

Posted by 01-08-2022 10:08 AM in QLED and The Frame TVs

I ordered a 43” Frame TV and the wall mount is missing. How can I get Samsung to send me the mount? View Post

01-08-2022 12:09 PM

Hello! to purchase any parts I recommend reaching out to our part distributor, J & J Parts, at 800-6... View Post

(QN90A) HDR not working with Game Mode on (Windows 10/AMD)

Posted by 11-26-2021 09:29 PM in QLED and The Frame TVs

Need help about HDR not working when game mode is on. Even if VRR is turned off. My graphic card is a Sapphire Vega 64 Nitro+ which has HDMI... View Post