It happend when I was watching a series on a streaming service. The stream started to buffer, then lost internet connection. When I tried reconnecting the tv stated that the password for wireless network is incorrect. It is NOT. I have tried all my other devices and changed the password. The tv still pops this message.
I have reseted network options, reseted smart hub. I might try factory reset but I hope someone will help me out first.
I will try a hard connection with a wire.
The Tv in questing is a Samsung QLED model: QE65Q60RAT. 2 years old.
Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
I pluged in an ethernet cable and it works just fine. It seems to only be the wireless connection that is the problem. I will try unplugging and connected to the wifi.
Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
