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10-10-2023 09:48 AM (Last edited 10-12-2023 05:42 PM by SamsungCaleb ) in
QLED and The Frame TVsI have a 43" 2023 Samsung frame TV, when trying the 2 months free trial for art I get the error code 70012.
The software version is up to date.
I have reset the smart hub.
Any suggestions
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10-10-2023 03:30 PM in
QLED and The Frame TVsSince you've already reset the TV and made sure that it's up to date, I suggest calling 1-800-SAMSUNG (1-800-726-7864) and asking to be transferred to our Media Solutions department. They'll be able to figure out what's going on with your Art Store free trial not working properly.
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10-10-2023 12:59 PM in
QLED and The Frame TVsI’m getting the same code on my new 55” The Frame.
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10-10-2023 03:30 PM in
QLED and The Frame TVsSince you've already reset the TV and made sure that it's up to date, I suggest calling 1-800-SAMSUNG (1-800-726-7864) and asking to be transferred to our Media Solutions department. They'll be able to figure out what's going on with your Art Store free trial not working properly.
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10-14-2023 02:15 AM (Last edited 10-14-2023 02:20 AM ) in
QLED and The Frame TVsSince this seems to be a common problem, I recommend Samsung perform some kind of investigation and give us a proper response here so we don't all have to individually go through the pain of calling Customer Support, waiting on hold, and being told to make sure the software on our TVs is up to date, which we did the moment it came out of the box.
Also, please consider this a formal request that the Samsung developers emerge from the 1990s and automatically convert "Error: 70012" into some kind of actually-helpful error message.
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10-16-2023 12:48 PM in
QLED and The Frame TVsI'm getting the same error code from my brand new Frame TV. Does anyone know how to resolve this?
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10-15-2023 07:13 PM in
QLED and The Frame TVsIs there a general answer to what this error code means?
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10-14-2023 12:30 AM in
QLED and The Frame TVsI have the same issue.
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10-14-2023 02:08 AM (Last edited 10-14-2023 02:11 AM ) in
QLED and The Frame TVsI also have this problem. Just bought a 65" Frame today. Can't try any of the art.
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10-14-2023 09:01 AM in
QLED and The Frame TVsI’m having the same issue with my new frame tv- software is updated
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10-14-2023 08:59 PM in
QLED and The Frame TVsI just purchased the Frame 43" and keep getting the same error code.