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HDMI error when connecting humax digital recorder to tv

(Topic created: 02-07-2022 02:02 AM)
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userYZ2H6SHQ0s
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Hi I have a Samsung 55 inch frame tv, I’ve tried to connect my humax digital recorder via HDMI cable and when I do this I get an error message saying, this tv does not support digital please connect via composite cable that’s fine but the frame tv does not have a composite connection, so I bought a composite to hdmi connection still getting the error message!

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Samsung_Moderator
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Hello! I understand how this can be frustrating with this occurring, have you made sure all firmware is up to date? Also if this was purchased in the UK I would recommend reaching out to your country's support team using the link below. 

 

https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Hello! I understand how this can be frustrating with this occurring, have you made sure all firmware is up to date? Also if this was purchased in the UK I would recommend reaching out to your country's support team using the link below. 

 

https://www.samsung.com/us/common/visitlocationsite.html

userYZ2H6SHQ0s
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Hi thanks for your reply so today l went into the shop who supplied my tv, and they had a Samsung specialist there who explained how to resolve my problem it was just a matter of unticking a box and it worked , cheers

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