Original topic:

Our frame tv won’t turn on

(Topic created: 05-11-2022 06:28 AM)
QLED and The Frame

The red light is on but it won’t turn on. We changed the battery of the remote but didn’t help at all.

1 Reply
Community Manager
Community Manager
QLED and The Frame

Hello There!  I can definitely understand the disappointment of your television not powering on! Let’s attempt to alleviate that stress with the following troubleshooting. https://www.samsung.com/us/support/troubleshooting/TSG01001086/#tv-s-red-standby-light-is-on

Once these steps are completed, if the unit is still not powering on properly, the unit will require service. There are a couple of options here we can take based on your warranty status.

If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:

1.) Reach out to Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.

2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.

3.) You can also contact 1-800-726-7864 if you’d like to speak with a live agent about this situation.

4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team.

If you’re out of the one year manufacturer’s warranty:

1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local television repair shop.

2. The other option, would be a replacement of the unit with a different television. Samsung.com offers amazing deals on different frame televisions that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/tvs/the-frame/