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ā01-14-2024 11:59 AM (Last edited ā01-18-2024 05:21 PM by SamsungCaleb ) in
QLED and The FrameHello,
I purchased a QN55C Samsung QLED three days ago. Hulu and Disney+ will not play any of the content. In both apps, you can:
- Reach the splash screen
- Scroll through content
- Select Content
However, once you select something, it will not play. Instead, here is what happens:
- Hulu: The screen shows that it is trying to load content, then it goes black for a while, before giving an error - P-DEV320 (according to Google, this indicates an issue with the unit)
- Disney+: The blue circle keeps spinning but nothing happens
Here's what I have attempted:
- Clear cache and data - no change
- Reset to factory default - no change
- Unplugged the TV for a while (30 minutes or so while eating dinner) - no change
- Accessed Hulu through the integrated web browser - I can stream from here, but the quality is horrible and this is not a solution. BUT, this does show that the issue is with the integrated app
- Checked multiple other apps and they all work great (Netflix, Amazon, Apple+)
Finally, I also contacted Hulu. Apparently, they had a similar app issue with LG televisions and this was resolved. I was also informed that Hulu is aware of the issue and they are working on it with Samsung.
Thoughts or advice?
Thank you in advance.
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ā03-14-2024
09:18 AM
(Last edited
ā03-14-2024
01:37 PM
by
Samsung_Stephan
We're having the same issue with our SAMSUNG 77S90CD 77". Were you ever able to find a solution? We tried all of the steps you shared above with no results.
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ā03-16-2024 08:36 PM in
QLED and The FrameI am having the exact same issue with my Samsung TV, both Samsung and Disney have been completely unhelpful
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2 weeks ago in
QLED and The FrameI've had the exact same issue for a year now. Kinda just gave up on getting it resolved. Pretty sad tho to have paid Thousands for a 80in Samsung that can't even stream Sling, Disney, Hulu ect...