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Original topic:

Unable to connect to the samsung server. Check your network settings or try again later (100)

(Topic created: 02-16-2019 04:04 PM)
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userPrj9g7UkIg
Constellation
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4k tv model QN55Q7FNA. software is up to date and when i go to network settings it says i am connected. Any ideas on how i can fix this???  

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Anonymous
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I am sorry to hear about this. Please cold boot the television using the following steps.

 

Turn on the TV.

Press and hold Power on the remote until the television turns off and back on.
Reconnect to your WiFi network.

 

If you continue to have issues with your connection, please send the serial number for the TV to this PM Link.

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SamsungTam
Samsung Moderator
Samsung Moderator
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Have you tried power resetting the TV by unplugging it for a few minutes and plugging it back up?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

userPrj9g7UkIg
Constellation
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I just tried that, getting the same error message. 

SamsungLarryK
Samsung Moderator
Samsung Moderator
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Are you connected with an ethernet cable or using WiFi?

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userehyDldI3DX
Constellation
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using wifi

Anonymous
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Have you removed the network and tried to re-add it to the television? 

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userhRSQuSNamn
Constellation
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I have tried this and am still getting the same message.

 

SamsungTam
Samsung Moderator
Samsung Moderator
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Can you try testing your TV with an ethernet connection to see if that helps?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userupRXPd5pdQ
Asteroid
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I have tried that. My Cox contour works 

user5EkKzJX8hn
Astronaut
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Tried this but it didn't fix it.