Original topic:

The Frame Slideshow and motion sensor not working

(Topic created on: 1/6/21 10:12 PM)
Qled and Frame

Bought the 43" Frame TV

43" Class The Frame QLED 4K UHD HDR Smart TV (2020)


in November 2020 specifically for the Art mode/slideshow function.  Got it to work once but since then, the picture goes off after 3-4 minutes.  Sometimes it makes me "sign-in" again.  The motion sensor does not appear to work at all.  I've check and re-checked the settings to no avail.  From reading comments from other users, this seems to be a common problem.  Does Samsung not check these forums?  I'll try calling the 800 number to see if I can get any further.  Disappointed with the purchase.

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